1) Backup and delete stuff to see if it helped. it's done when you use "File | Invalidate Caches" or when updating to a next major version) Stuff in Caches and Logs can be delete permanently (no real need to back up) - they will be regenerated from scratch anyway (e.g. If no changes - restore from backup as it would be not an issue with IDE setting. At very least you will see if it helps or not. >Are you saying that I should delete EVERYTHING under these folders So far there were no JetBrains stuff participating in this thread. Can I ask for that here or should I ask via the support ticket I have open ( )?īetter ask for such interactive help (via TeamViewer etc) in support ticket that you have opened. This feels like another one of those times. After a bit of back-and-forth on a support ticket, a JetBrains support tech phoned me, shared my screen and the problem was fixed in 15 minutes. When I first transitioned from Zend Studio to PHPStorm last year (a move I made because after months of round-robin support ticket traffic, I simply could not get Zend to address a blocking issue), I had an early critical problem with debugging. I realize that debugging my situation may take some work, and I am willing to do it, but I simply need more efficient guidance. I am a software engineer who understands complex things, but I have very little background in the bowels of PHPStorm and don't have days of idle time to try this and try that with day-long forum/ticket interactions between every step. She doesn't care how long it takes, because she has nothing else to do. She has no clue what she's doing, and she's just randomly pushing buttons until she stumbles across something that seems to work. This back-and-forth process is like my mother trying to play a movie on her TV from a DVD. Are you saying that I should delete EVERYTHING under these folders and then bring them back piecemeal, testing for drag/drop operation at each step? There are 229 files/folders there, amounting to 2Mb of settings info, not counting the separate folders for Caches, Plugins and Logs. OK, I am at /Users//.Library/Preferences/Webide100.
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